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Finding the Best Customer Service Experts Is What We Do

We interview over 1,000 candidates a week
to match you with the top 3% of e-commerce experts.

Vetting Process

All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your role!
Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.

Skills Training

Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.

Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.

Skills Training

Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.

Matching You With The Perfect Expert

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4.8
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Industry expert
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Experience
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Previous Role
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4.8
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Industry expert
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Experience
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Previous Role
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4.8
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Industry expert
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Experience
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Previous Role
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Leniko Lindo
4.8
Customer Service Agent
Industry expert
Food & Beverage
Experience
6 Years
Avg. tickets closed per day
86
Previous Role
Keto Krisp
Find Your Next Agent
Leniko Lindo
4.8
Customer Service Agent
Industry expert
Food & Beverage
Experience
6 Years
Avg. tickets closed per day
86
Previous Role
Keto Krisp
Find Your Next Agent
Mariel Macabebe
4.7
Customer Service Agent
Industry expert
Home Decor
Experience
5 Years
Avg. tickets closed per day
78
Previous Role
Tumble
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Joanne Abella
4.9
Customer Service Agent
Industry expert
Beauty
Experience
8 Years
Avg. tickets closed per day
93
Previous Role
Uoma Beauty
Find Your Next Agent
Zhana Sison
4.7
Customer Service Agent
Industry expert
Health & Wellness
Experience
5 Years
Avg. tickets closed per day
75
Previous Role
Gamer Supps
Find Your Next Agent

What Your Agent Can Help With

We Cover all the channels

Supporting all of the channels your customers love, without limitations
Email
Phone
Social Media
Live Chat
SMS
Email
Phone
Social Media
Live Chat
SMS

Technologies We Work with

Our Culture

Our agents are at the heart of what we do, and we recognize the importance of creating an environment where they can thrive. By creating an enjoyable work culture, our team becomes more passionate about the work that they do, resulting in a better level of service for you and your customers.

Here's What Our Clients Say About Their Agents

Recruiting involves identifying, attracting, and selecting qualified candidates to fill job vacancies in an organization.
Jarett Castillo, JAXXON

Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!

Munesh Raj, Baffin

Our Team Leader, Joe, is phenomenal. TalentPop has a really good group of people doing really good work.

Bry Reinhardt, Popl

Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product... we were very pleasantly surprised by how quickly they got it.

Rich Romasanta, Critical Role

Working with the crew from TalentPop, Jervy, Juan, Jezzriel and Shaira, this past year has been amazing. They've been great and I couldn't be any happier!

Jarett Castillo, JAXXON

Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!

Munesh Raj, Baffin

Our Team Leader, Joe, is phenomenal. TalentPop has a really good group of people doing really good work.

Bry Reinhardt, Popl

Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product... we were very pleasantly surprised by how quickly they got it.

Rich Romasanta, Critical Role

Working with the crew from TalentPop, Jervy, Juan, Jezzriel and Shaira, this past year has been amazing. They've been great and I couldn't be any happier!

Jarett Castillo, JAXXON

Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!

Munesh Raj, Baffin

Our Team Leader, Joe, is phenomenal. TalentPop has a really good group of people doing really good work.

Bry Reinhardt, Popl

Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product... we were very pleasantly surprised by how quickly they got it.

Rich Romasanta, Critical Role

Working with the crew from TalentPop, Jervy, Juan, Jezzriel and Shaira, this past year has been amazing. They've been great and I couldn't be any happier!

Try TalentPop Risk-Free

No contracts, No commitments Guaranteed results.*
I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo