Customer Service For E-Commerce Brands, Done For You

Danielle T.
4.8
Industry expert
Fashion
Avg. tickets closed per day
84
Experience
7 Years
Prev Role
Zara
Noah H.
4.4
Industry expert
Electronics/ Technology
Avg. tickets closed per day
73
Experience
10 Years
Prev Role
Apple
Lauren D.
4.6
Industry expert
Health & Welness
Avg. tickets closed per day
95
Experience
6 Years
Prev Role
CorePower Yoga

Trusted By 500+ Brands You Know And Love

It's Easy With Experts

Recruit
We'll match you with the perfect agent for your brand based on the personality traits & skills you are looking for!
Explore
Train
In charge ofbringing on the perfect agent for your needs
Explore
Manage
In charge ofbringing on the perfect agent for your needs
Explore

It's Easy With Experts

Recruit
We'll match you with the perfect agent for your brand based on the personality traits & skills you are looking for!
Explore
Train
In charge ofbringing on the perfect agent for your needs
Explore
Manage
In charge ofbringing on the perfect agent for your needs
Explore

We Cover All The Channels

Supporting all of the channels your customers love, without limitations
Email
Phone
Social Media
Live Chat
SMS
Email
Phone
Social Media
Live Chat
SMS

Working Inside Of Your Existing Tech Stack

Let's Get Into The Numbers

0
+
Active Customers
0
x
Conversion Rate Boost From Live Chat
0
h
avg
SLA Response Speed
0
weeks
Onboarding Time
0
%
Recution in cost

Don't Just Take Our Word For It

See why 500+ top E-Commerce brands trust TalentPop to handle their customer support

We Want Everyone On Our Team To Be From TalentPop
“One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!”
Jarett Castillo, Chief Experience Officer, Jaxxon
You Guys Are Our Secret Weapon
Our agent, Princess, has been amazing. She asks great questions, she's really engaged, and she is such a self-starter! I think she has been such a great asset and everyone on our team loves working with her. She has a really positive attitude and just goes that extra mile for customers... We can't wait to get rid of the agents that we have from another agency so we can just go full-on TalentPop!
Yina Liu, Co-Founder
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
It's Very Streamlined And Easy
Azita was such a great recruiter for us. Through all the feedback I was able to give her, she was really able to dial in and get us some awesome people. Our Customer Success Manager Arman's service is just off the charts, anything I need he serves us immediately. Our Team Leader, Joe, is phenomenal as well. TalentPop has a really good group of people doing really good work.
Munesh Raj, Manager of Customer Experience

Simple, Transparent Pricing No Contracts. No Surprises.

Getting Started
$8/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Essential Plan
$10/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Professional Plan
$12/Hour
  • Per Agent
  • Month to Month
  • 40 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Advanced Plan
$13/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Enterprise Plan
$14/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Getting Started
$8/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Essential Plan
$10/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Professional Plan
$12/Hour
  • Per Agent
  • Month to Month
  • 40 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Advanced Plan
$13/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent
Enterprise Plan
$14/Hour
  • Per Agent
  • Month to Month
  • 20-29 Hours/Week
  • Daily And Weekly Reporting
  • Dedicated and Trained Agent

Our blog

March 6, 2023
Category
How To Improve Customer Service With Customer Journey Mapping
Read the article
March 6, 2023
Category
How To Streamline Customer Service In Your E-Commerce Business with an FAQ Page
Read the article
March 6, 2023
Category
Best Customer Service Practices for Out-of-Stock Products
Read the article
March 6, 2023
Category
Best Customer Service Practices for Out-of-Stock Products Copy
Read the article
March 6, 2023
Category
Best Customer Service Practices for Out-of-Stock Products Copy 2
Read the article
March 6, 2023
Category
Best Customer Service Practices for Out-of-Stock Products Copy 3
Read the article
May 24, 2023
What Is Churn Rate, How To Calculate It & Reduce It
Read the article

Frequently Asked Questions

Will my agent work within my existing tech stack?

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you'll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.

How long does it take to get up and running?

At TalentPop, we don't like wasting time. On average, it just takes 2-3 weeks for to get you agents up and running. This includes the recruitment, onboarding and the Live Training process!

Do I need to sign a long-term contract?

We don't do any long-term contracts here at TalentPop! Everything we do is completely month-to-month, so you have the flexibility to scale your hours up or down based on your brands needs.

Does TalentPop take care of training?

Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training.

We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.

Is my agent dedicated to me?

Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as you brand's tone and voice just like somebody that you would hire in-house.

Try TalentPop Risk-Free

No contracts, No commitments Guaranteed results.*
I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo